Shipping & Returns

Returns & Exchanges

We do not accept returns, exchanges or refunds. Due to the nature of our business, all sales are final. Please note that KR Cosmetics Brand reserves the right to refuse all returns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, please contact our Customer Service Team at  customerservice@krcosmeticsga.com with 14 days of receiving your purchase.

Note: If we approve a refund for any reasons after products have been shipped, that refund will be given in the form of STORE CREDIT ONLY.

Any unauthorized returns sent will not be issued a refund and will be discarded. If a package is returned to us, it is not examined and automatically disposed.

Cancellation Policy

We are unable to modify or cancel orders once they have been placed. Prior to submitting your order please review your details to ensure they are correct . Packages are sent to the address entered at check-out.

Change of address

If you need to change your order because you entered the wrong address, you must contact us immediately customerservice@krcosmeticsga.com

This can only be done if your order is still processing or unfulfilled. If your order is  fulfilled quickly which can happen, we are not able to make modifications to your order after the order is marked fulfilled.

Shipping

After you complete checkout, your order goes into our processing queue. Processing can take 3-5 business days. During times of heightened volume, this can take up to 7 business days. There is no way to rush this step. All orders are subject to this timeframe.
Once your package has dispatched from our warehouse (after processing), it ships through USPS priority mail. Please refer to the courier”s website to understand more about the delivery times they are guaranteeing. A tracking number will be provided to you after the package has been shipped.
Please visit the courier’s website for more information on shipping timelines or delays they may be experiencing. We apologize that we do not control this step. We do encourage both priority shipping where possible as well as Route Insurance as we are unable to be held responsible for damaged, delayed, lost or stolen shipments.